FAQs
PRODUCT
What is a Giclée print?
The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions.
We use giclée printing to produce an extra-fine image resolution to show all of the beautiful intricacies of our waterways and to ensure the longevity of your new art work. We print on museum quality fine art paper which is ArtSure approved by The Fine Art Trade Guild.
Please note any print located in direct sunlight is still likely to fade over time.
How should I look after my new print?
Please be extra careful when unwrapping your print as and try to minimise touching the surface of the print to avoid any finger prints or scratches. Once framed place your print in your favorite spot out of direct sunlight in a location free of damp or extreme temperatures.
Do you have any more designs/ locations?
Our full collection is available to shop on our website with new products being added all the time. Sign up to our email list at the bottom of the page to receive the latest updates on new products.
Do you offer custom requests or commissions?
Unfortunately I am unable to accept custom requests or commissions at the moment.
Tell me more about your frames
All of our frames are handmade by our specialist picture-framing team in Surrey.
Crafted from high-quality, sustainably sourced wood, each frame is milled with clean, simple lines and finished with a smooth satin surface. The square profile measures 20mm on the front face and 23mm in depth from the wall, creating a refined, gallery-style presentation.
Frames are available in white, black or natural, and glazed with real float glass for a clear, high-quality finish.
Every framed print is delivered fully assembled and ready to hang.
SHIPPING & DISPATCH
Do you ship internationally?
We are based in the United Kingdom and currently only ship within the UK.
When will my order be shipped?
All prints are printed and framed to order here in the UK. Please see processing time below:
2-3 working days- All unframed prints
3-4 working days - Framed prints
5 working days - Worktop savers
You will receive a confirmation email when your item has been shipped.
Can I get my order faster?
All my prints are carefully made to order by my expert art printing and framing team, which usually takes up to 3 working days before they’re dispatched. I’m sorry, but I can’t speed up this process.
Sometimes orders get sent out a little sooner, but I can’t promise it.
If you choose the express postage option at checkout, your order will be sent with next-day delivery once it’s on its way.
How much is shipping?
All framed prints are sent out tracked.
£3.95 - Standard (2-5 working days)
£6.95 - Express (1-2 working days)
How will my order be packaged?
Unframed prints - Carefully rolled and placed in extra thick cardboard tubes with compostable tube ends. Plastic-free packaging.
Framed prints - All framed are wrapped in a protective sleeve with individual plastic or cardboard guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy duty cardboard box.
Homewares - Rigid, corrugated cardboard box made from recycled materials.
We hope you can find a future use for any packaging used or recycle where possible to protect our blue planet.
Help! I think my order might be lost
If it has been longer than two weeks for UK residents and four weeks for outside the UK since the time you made the purchase and you still haven't received your order please use the contact tab and fill out the form using your order number and we will get this sorted asap!
PAYMENT
What forms of payment to you accept?
We accept all major credit and debit card payments including American Express.
Our site is fully secure through Shopify and your card details are never visible to anyone. Payment will be debited from your card or account before the dispatch of the goods you have purchased, you will then be issued with an order confirmation to the email address you have provided.
PayPal and Apple Pay are also available to pay for your order, just select option at checkout.
SUSTAINABILITY
We use eco friendly water based inks to print all of our prints and we strive to keep plastic packaging to a minimum using recyclable alternatives where possible.
Nearly all of our packing supplies are made from 100% recycled materials.
All of our products are made to order to ensure no wastage.